Basic Function

This role is central to the efficient and professional execution of customer orders in support of Business as Usual (BAU) projects. You will play a key part in expediting both internal and external supply chains, ensuring timely and accurate communication with customers, and maintaining project momentum. You’ll also represent the Projects Team in cross-functional meetings, gathering and relaying critical information to support delivery excellence.

 Reporting Relationship

 Reports directly to the Head of Projects.

 Key Duties & Responsibilities

•  Utilise the ERP system to extract and analyse data, ensuring accurate and timely reporting in line with contractual obligations. Liaise effectively with internal departments and external stakeholders to support this.
• Track and monitor order book delivery, contributing to monthly project meetings with updates on Financial, Specification, Schedule, and Customer Relationship performance indicators.
• Take ownership of the arrears profile—driving cross-functional efforts to reduce overdue items and reporting progress with clarity and accountability.
• Prepare and submit high-quality business reports for customer sharing platforms, ensuring accuracy, completeness, and timely submission.
• Maintain comprehensive and well-structured project documentation and files, including reports compiled from databases, meetings, and various business inputs.
• Lead cross-departmental shipping meetings to align stakeholders and ensure logistical and operational planning is robust and proactive.
• Attend sales meetings on behalf of the Projects Team, capturing and distributing detailed notes to ensure alignment with sales strategies and goals.
• Maintain up-to-date registers, trackers, and records—ensuring data integrity across all project documentation.
• Uphold strong document management practices to support audit readiness and operational transparency.
• Support organisational knowledge sharing, acting as a subject matter expert within ERP and database systems, and assisting colleagues in accessing accurate information to drive project success.
• Prepare formal communications and documentation for external parties, including expediting lists and general correspondence.
• Actively contribute to continuous improvement initiatives, proposing and implementing ideas that enhance business efficiency and operational performance.
• Manage the Projects Team inbox, ensuring effective email organisation, tagging, and record keeping for traceability and action tracking.
• Provide flexible support across project activity beyond core responsibilities, helping ensure delivery is on time, within budget, and to the required standard.
• Carry out additional duties as required to meet evolving business needs.

Knowledge & Ability Required

• Proven experience in an engineering or project-focused environment.
• Strong numerical capability and analytical skills.
• Excellent communication skills—both written and verbal.
• Proficient in Microsoft Office Suite, especially Excel (intermediate level or above); experience with ERP systems such as Syteline preferred.
• Highly organised with the ability to manage multiple priorities and meet tight deadlines.
• Meticulous attention to detail with a methodical and thorough approach.
• Flexible and adaptable, with a proactive mindset and a willingness to support across business areas.
• Resilient under pressure, with a positive and professional attitude.
• Strong problem-solving skills with a creative and practical mindset.
• Collaborative team player with a can-do attitude.
• Eligible for UK Security Clearance (SC), if required.

Closing date is 30th January 2026.

Please email your CV and Cover letter to recruitment@horstman.co.uk